Incidents
[resolved][2021-03-10] ECO platform is down: ThingPark Community Portal, POC, Dev1 total outage
2021-03-27T22:00:00Z ? community.thingpark.org: ✔ subscriber creation is working again, but still not available for customers as Interop Engine is not working yet, ✔ Single Sign-On (SSO) to interop engine is also working ? Interop engine validation ...
EU Platform 2020 11 30 Outage Post Mortem
Please find below attachment for EU SaaS Platform Post-Mortem report of 2020/11/30 Incident v03 from December 15th 2020
[RESOLVED] - LRC outage for SaaS-EU on 2020-04-25
On 2020-04-25, our LRC end-to-end probe detects a traffic issue. The alarm is automatically cleared within five minutes: the LRC process was restarted after catastrophic memory failure. Incident information and Timeline (UTC) [summary] The problem ...
[RESOLVED] - SaaS-EU (Paris) GUI Access degradation on 2019/07/01 for TWA applications - #20190701A
Incident Description On 2019-07-01 - 04:35 AM (GMT), the SaaS-EU had an issue when accessing the GUI, using OSS API and using DX API. Because it was a random issue without malfunction or failed stop of a server, there was no switch-over ...
[RESOLVED] - SaaS-EU (Paris) GUI Access degradation on 2019/06/20 for TWA applications - #20190620A
Incident Description On 2019-20-06 - 11:50 GMT, SaaS-EU had an issue when accessing GUI, using OSS API, DX API Incident Information and Service impact Incident Start Time: 2019-06-20 - 11:50 GMT Restoration Time: 2019-06-20 ...
[RESOLVED] - SaaS-EU (PAris) GUI Access degradation on 2019/05/30 for TWA applications - #20190530A
Incident Description On 2019-30-05 - 03:29 AM (CEST), the SaaS-EU had a random issue when accessing the GUI, using OSS and using DX API. Because it was a random issue without malfunction or fail stop of a server, there was no switchover ...
[RESOLVED] - AU SaaS GUI Access degradation on 2019/04/16 for TWA applications
AU SaaS GUI Access degradation on 2019/04/16 for TWA applications On the 2019/04/16 our AU datacenter is experiencing GUI access service degradation since 05:30 AM Singapore Time (9:30 PM UTC) the GUI access is unreachable through regular Tab ...
[RESOLVED] SaaS - EU (Paris) outage on 2019/03/05 - #20190305A
Incident Description On 3/5/2019 11:30:00 GMT an incident alarm was raised on Actility EU SaaS plaform. The following component was impacted: TWA, SMP and DX-API Incident information and Service impact Incident Start Time : 3/5/2019 11:30:00 PM ...
[RESOLVED]- SaaS - EQX EU (Paris) outage on 2019/03/15 - #20190315A
On 2019/03/15 02:10 GMT an incident on Equinix network backbone on site PA3 occured and impacted ThingPark Wireless GUI, OSS API (Downlinks, Provisioning), ThingPark-EXchange Current State Operational service Incident information and Service impact ...
[RESOLVED] SaaS - EU (Paris) outage on 2019/01/25 - #20190125A
On 2019/01/25T16:37 an incident on SQL Cluster stack impacted the ThingPark Wireless GUI, OSS-API, DX-API and Provisioning. Current State Resolved Incident information and Service impact Incident Start Time: 2019-01-25T16:37Z. Service Restoration ...
[RESOLVED] SaaS - EU outage on 2019-05-22 - #20190522[A]
Incident Description On 2019-05-22 - 03:08 AM, our SaaS-EU datacenter became unreachable. From the outside world, it looks like a complete outage. Incident information and Service impact Incident Start Time: 2019-05-22 - 03:08 AM. ...
[RESOLVED] SaaS - EU (Paris) outage on 2019/01/15 - #20190115B
On 2019-01-15T01:25Z, following planned hardware maintenance and incident #20190115A, site B went offline. Actility technical teams are working on this issue. Current state Resolved. Incident information and Service impact Incident Start Time: ...
[RESOLVED] SaaS - EQX EU (Paris) outage on 2018/08/02 - #20180802A
Since Thursday, August 2, 2018 - 09:09 AM (CEST) site B non accessible. Actility technical teams are working on this issue Incident information and Service impact Incident Start Date and Time: Thursday, August 2nd at 09:09 AM (CEST). Service ...
[RESOLVED] SaaS- EU (Paris) outage on 2018/06/08 - #20180608A
Since Friday, June 8, 2018 - 3:15 PM (CEST) some network problems are detected on site A. Actility technical teams are working on this issue Incident information and Service impact Incident Start Date and Time: Friday, June 8th at 03:15 PM (CEST). ...
[RESOLVED]- SaaS- EU (Paris) outage on 2018/06/06 - #20180606A
Since Wednesday, June 6, 2018 - 5:38 PM (CEST) some network problems are detected on site A. Actility technical teams are working on this issue Incident information and Service impact Incident Start Date and Time: Sunday, June 6th at 05:38 PM ...
[RESOLVED] - LRC outage for SaaS- EU from 2018/04/12 - 2018/05
Since April 12, 2018, our LRC probe detects from time to time a lack of traffic; packets coming from gateways are no longer forwarded to AS. Initial incidents were detected by the on-call engineer who gathers enough information to find the root ...
[RESOLVED] - OVH (our datacenter) outage on 2017/11/09 - #201701109A
Since the 2017/11/09 07:43 AM (CET) our datacenter at OVH is unreachable and this impact big part of Actility services. Actility services are accessible from certain locations/networks. Issues are located on some global routers by OVH (out of our ...