[RESOLVED] SaaS- EU (Paris) outage on 2018/06/08 - #20180608A
Since Friday, June 8, 2018 - 3:15 PM (CEST) some network problems are detected on site A.
Actility technical teams are working on this issue
- Incident Start Date and Time: Friday, June 8th at 03:15 PM (CEST).
- Service Restoration Date and Time: June 8th at 03:21 (CEST)
- Service(s) Impact Duration: 6 minutes on the Network Server
- Severely Impacted Services: Missing Uplinks/Downlinks packets if gateways not connected to LRC site B, DXAPI
- Low Impacted Services: Some packets may be impacted when routed from LRC site A to site B
- Non-Impacted Services: Access to GUI
Timeline (June 8th, CEST)
Root Cause Analysis
The incident was due to an infrastructure issue.
The root cause analysis is related to disk space during reconfiguration of replication.
Actility Support
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