RMA Questions list for LRR

RMA Questions list for LRR

Scope 

The scope of this document is to provide a list of questions to be answered before submitted an RMA request to Actility for LoRa gateways products.

Be sure to answer ALL questions before submitting your request.


Questions List

  • Q001 - Gateway physically OK at first glance?
    How to?: Visual checking for possible damages.
    Answer?: Yes - No - NA

  • Q002 - Gateway started and power supply OK?
    How to?: Check power LED because the gateway is not necessarily always started (points to power supply issues)
    Answer?: Yes - No - NA

  • Q003 - Gateway features physically OK
    How to?: Check system LEDs such network activity
    Answer?: Yes - No - NA

  • Q004 - Gateway continuously rebooting?
    How to?: LEDs are on, then off for a few seconds then on again.
    Answer?: Yes - No - NA

  • Q005 - Gateway active in Network Manager?
    How to?: Check in the Network Manager if the ID of this gateway can be found.
    Answer?: Yes - No - NA

  • Q006 - Gateway settings in Network Manager OK?
    How to?: Check in the Network Manager if the setting for this gateway.
    Answer?: Yes - No - NA

  • Q007 - End to end communication OK?
    How to?: In the Wireless Logger, check Uplink and/or downlink packets with a test device.
    Answer?: Yes - No - NA


At this stage, if all previous answers are 'No', you can bring back this gateway to the lab for further testings. 



  • Q008 - Gateway steady?
    How to?: (in lab) hands on the gateway, see if something indicates it is rebooting (LEDs) or terminal view with the serial cable.
    Answer?: Yes - No - NA

  • Q009 - Ethernet configuration successful?
    How to?: From a terminal session, ifconfig eth0. The display should a valid IP address.
    Answer?: Yes - No - NA

  • Q010 - cellular configuration successful?
    How to?: (in lab)
    - see if "sim" is detected properly with cat /tmp/sys_startup_status.json
    - see if gateway is registered to some 2G/3G/4G base station qmicli -d /dev/cdc-wdm0 --nas-get-serving-system
    - see PIN status state /usr/bin/qmicli -d /dev/cdc-wdm1 --dms-uim-get-pin-status
    - activate the associated interface ifup wwan1 and see if lease obtained
    Answer?: Yes - No - NA

  • Q011 - GPS configuration OK?
    How to?: see if output of cat /dev/nmea1 is properly refreshed every second and contains NMEA coordinates.
    Answer?: Yes - No - NA

  • Q012 - RF module OK?
    How to?: see if DSPs are fine with the command cat /tmp/sys_startup_status.json.
    Answer?: Yes - No - NA


At this stage, if all previous answers are 'No', you must flash the gateway and restart this question list.
If you still get a big fail after reflashing, then you can submit an RMA. 



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