[RESOLVED] SaaS - EQX EU (Paris) outage on 2018/08/02 - #20180802A
Since Thursday, August 2, 2018 - 09:09 AM (CEST) site B non accessible.
Actility technical teams are working on this issue
- Incident Start Date and Time: Thursday, August 2nd at 09:09 AM (CEST).
- Service Restoration Date and Time: Thursday, August 2nd at 10:08 AM (CEST)
- Service(s) Impact Duration: 59'
- Severely Impacted Services: GUI and API non accessible
- Low Impacted Services:
- Non-Impacted Services: Packets not impacted
Timeline (August 2nd, CEST)
[09:09 AM] : Beginning of incident
[09:17 AM] : Actility working on this problem
[10:08 AM] : End of incident - Actility checks sanity.
[10:30 AM] : End of sanity checks.
Root Cause Analysis
Following technical difficulties last evening 2018-08-01 (UTC) at our hosting services facilities, a few machines were physically restarted 2018-08-02T07:00Z.
We are expecting feedback from them, in order to assess what happened.
Actility Support
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