[RESOLVED] SaaS - EQX EU (Paris) outage on 2018/08/02 - #20180802A

[RESOLVED] SaaS - EQX EU (Paris) outage on 2018/08/02 - #20180802A


Since Thursday, August 2, 2018 - 09:09 AM (CEST) site B non accessible.
Actility technical teams are working on this issue 

Incident information and Service impact


  • Incident Start Date and Time: Thursday, August 2nd at 09:09 AM (CEST).
  • Service Restoration Date and Time:  Thursday, August 2nd at 10:08 AM (CEST)
  • Service(s) Impact Duration: 59'
  • Severely Impacted Services: GUI and API non accessible
  • Low Impacted Services:
  • Non-Impacted Services: Packets not impacted

Timeline (August 2nd, CEST)


The status is updated in real-time on the status page.
  • [09:09 AM] : Beginning of incident
  • [09:17 AM] : Actility working on this problem
  • [10:08 AM] : End of incident - Actility checks sanity.
  • [10:30 AM] : End of sanity checks.

Root Cause Analysis

Following technical difficulties last evening 2018-08-01 (UTC) at our hosting services facilities, a few machines were physically restarted 2018-08-02T07:00Z.
We are expecting feedback from them, in order to assess what happened.



Actility Support