[RESOLVED] - AU SaaS GUI Access degradation on 2019/04/16 for TWA applications

[RESOLVED] - AU SaaS GUI Access degradation on 2019/04/16 for TWA applications

AU SaaS GUI Access degradation on 2019/04/16 for TWA applications 
On the 2019/04/16 our AU datacenter is experiencing GUI access service degradation since 05:30 AM Singapore Time (9:30  PM UTC) the GUI access is unreachable through regular Tab Access
Portal Access for end users is still available, and packet processing is not affected. 
End users can still access their application using their subscriber credentials  https://operatorinstance/?thingpark.com/portal/web/
We will keep you informed about the incident resolution.
Actility Support

Timeline (April 16th)


[2019-04-16 05:30 SGT] [2019-04-15 21:30 UTC]   :  Impact start, Incident discovered  
[2019-04-16 9:00 SGT]  [2019-04-16 1:00 UTC]  : Status page updated once all impact have been identified status.thingpark.com
[2019-04-16 10:00 SGT]  [2019-04-16 2:00 UTC] : Workaround application, change load balancing setting to cope with identified high load on APIs (from external source)   


[2019-04-16 12:05 SGT] [2019-04-16 4:00 UTC]  : Incident seems resolved, GUI are responsive and correctly displayed entering post incident monitoring phase.
[2019-04-16 12:12 SGT] [2019-04-16 4:12 UTC]  :  Some APIs call (DX) could be slower than usual to ensure service rendering to all subscriber/components